Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #13293435
Complaint Overview
Complaint ID: 13293435
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: California
ZIP Code: 912XX
Date Received: 2025-05-01T12:00:00-05:00
Date Sent to Company: 2025-05-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX {$19.00} I used my cashapp card to place a {$250.00} security deposit on a hotel room. On XX/XX/XXXX, the hotel released the hold after I checked out. Today is XX/XX/XXXX, and cashapp is still claiming the hold is pending and will not release my money. I contacted cashapp and they said the issue was on the merchant end, unless I could show them a receipt showing otherwise, in which case they offered to conduct an investigation. I contacted the merchant and received the proof cashapp asked for and gave it to them. They then lied and said they don't do investigations and it will take over 30 days to get my money back. I've asked many times to speak to a manager, but they keep copy and pasting the same non sequitur responses and claiming their managers " don't do phone calls. ". Then they tried to claim I wasn't the original account owner to further obfuscate the matter. I am the original and only account owner and had to verify myself 3 times in order for them to just ignore me. They no longer are responding to my inquiries and have failed to investigate anything or answer a single one of my questions. They still have my money. I am late on bills and had to pay overdraft fees because of them for no reason. Even had to slight a night at a bus stop.
Frequently Asked Questions
What is Complaint #13293435 about?
Complaint #13293435 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-05-01T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.