Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #13280185
Incorrect Identity Information on Credit Report Leads to Complaint
Complaint Overview
Complaint ID: 13280185
Company: Bread Financial Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: Texas
ZIP Code: 75232
Date Received: 2025-04-30T12:00:00-05:00
Date Sent to Company: 2025-05-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: low
The risk is low as the issue involves incorrect personal information on a credit report, which is a common but generally resolvable consumer issue.
Consumer Sentiment: neutral
Topics: Credit reporting, Incorrect information, Identity theft/fraud
AI Analysis
CFPB complaint 13280185 was filed against Bread Financial Holdings, Inc. regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Incorrect information on your report". A Texas consumer reported incorrect information on their credit report, specifically that information belonging to someone else was associated with their account, which was handled by Bread Financial Holdings, Inc. The complaint was received on April 30, 2025 from Texas. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should regularly review their credit reports for accuracy and dispute any incorrect information promptly with the credit reporting agency and the creditor.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) governs the accuracy and privacy of credit reports, requiring furnishers and agencies to investigate disputes.
Regulatory Insight
This complaint highlights the importance of data accuracy in credit reporting and the need for robust identity verification processes by financial institutions.
Resolution Likelihood
likely
State-Specific Consumer Protections
In Texas, consumers have rights under state and federal law to ensure the accuracy of their credit information.
Industry Comparison
This is a common issue across the credit reporting industry, affecting many consumers who experience identity mix-ups on their reports.
Related Issues
Frequently Asked Questions
What is CFPB complaint 13280185 about?
CFPB complaint 13280185 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Incorrect information on your report", specifically "Information belongs to someone else". This complaint was filed against Bread Financial Holdings, Inc. on April 30, 2025.
Which company is complaint 13280185 filed against?
Complaint 13280185 was filed against Bread Financial Holdings, Inc.. You can view all complaints against this company on their profile page at /company/bread-financial-holdings-inc.
What was the company's response to complaint 13280185?
Bread Financial Holdings, Inc. responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 13280185 filed?
Complaint 13280185 was received by the CFPB on April 30, 2025. It was sent to Bread Financial Holdings, Inc. on May 1, 2025.
What state was complaint 13280185 filed from?
Complaint 13280185 was filed from Texas. You can view all complaints from this state at /state/TX.
Was the consumer satisfied with the resolution of complaint 13280185?
Dispute information is not available for complaint 13280185.
What product category is complaint 13280185 about?
Complaint 13280185 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.
How was complaint 13280185 submitted?
Complaint 13280185 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 13280185?
The Fair Credit Reporting Act (FCRA) governs the accuracy and privacy of credit reports, requiring furnishers and agencies to investigate disputes. This relates to a Credit reporting or other personal consumer reports complaint against Bread Financial Holdings, Inc. involving "Incorrect information on your report".
How likely is complaint 13280185 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 13280185?
This complaint is rated as low risk. The risk is low as the issue involves incorrect personal information on a credit report, which is a common but generally resolvable consumer issue.
What regulatory actions apply to complaint 13280185?
This complaint highlights the importance of data accuracy in credit reporting and the need for robust identity verification processes by financial institutions. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.
What should the consumer do about complaint 13280185?
Consumers should regularly review their credit reports for accuracy and dispute any incorrect information promptly with the credit reporting agency and the creditor.
Are there state-specific protections for complaint 13280185?
In Texas, consumers have rights under state and federal law to ensure the accuracy of their credit information. This complaint was filed from Texas.
How does complaint 13280185 compare to industry norms?
This is a common issue across the credit reporting industry, affecting many consumers who experience identity mix-ups on their reports.
What steps should a consumer take if they discover someone else's information on their credit report?
The consumer should immediately dispute the inaccurate information with the credit bureau (Equifax, Experian, TransUnion) and the creditor that reported the information. Provide any supporting documentation.
How long does a credit bureau typically have to investigate a dispute?
Under the FCRA, credit bureaus generally have 30 days to investigate a dispute, or 45 days if the consumer provides additional information during that period.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.