Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #13272502

Equifax Fails to Correct Credit Report Error After Investigation

Complaint Overview

Complaint ID: 13272502

Company: Equifax, INC.

Product: Credit reporting or other personal consumer reports

Sub-Product: Credit reporting

Issue: Problem with a company's investigation into an existing problem

Sub-Issue: Their investigation did not fix an error on your report

State: Mississippi

ZIP Code: 38654

Date Received: 2025-04-30T12:00:00-05:00

Date Sent to Company: 2025-04-30T12:00:00-05:00

Company Response: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Risk Assessment

Risk Level: high

Failure to investigate and correct errors on a credit report can lead to significant financial harm for consumers, including denial of credit, higher interest rates, and damage to their overall financial standing.

Consumer Sentiment: negative

Topics: Credit reporting, Errors on credit reports, Dispute resolution

AI Analysis

CFPB complaint 13272502 was filed against EQUIFAX, INC. regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Problem with a company's investigation into an existing problem". A consumer reported an error on their Equifax credit report that the company's investigation failed to resolve. The complaint was received on April 30, 2025 from Mississippi. The company responded with "Closed with non-monetary relief".

What You Should Do -- Consumer Action Plan

Consumers should keep detailed records of all communications with credit reporting agencies and dispute any inaccuracies multiple times if necessary, escalating to regulatory bodies if the issue persists.

Legal Context & Consumer Protection Laws

Regulatory Insight

This case highlights the importance of robust internal investigation processes for credit bureaus to ensure compliance with FCRA's accuracy and dispute resolution requirements.

Resolution Likelihood

likely

State-Specific Consumer Protections

Mississippi law, like federal law, protects consumers from inaccurate credit reporting and requires prompt investigation of disputes.

Industry Comparison

This situation is common within the credit reporting industry, where consumers frequently encounter issues with the accuracy of their reports and the effectiveness of dispute resolution processes.

Related Issues

FCRA compliance

Frequently Asked Questions

What is CFPB complaint 13272502 about?

CFPB complaint 13272502 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Problem with a company's investigation into an existing problem", specifically "Their investigation did not fix an error on your report". This complaint was filed against EQUIFAX, INC. on April 30, 2025.

Which company is complaint 13272502 filed against?

Complaint 13272502 was filed against EQUIFAX, INC.. You can view all complaints against this company on their profile page at /company/equifax-inc.

What was the company's response to complaint 13272502?

EQUIFAX, INC. responded with "Closed with non-monetary relief". The response was marked as timely by the CFPB.

When was complaint 13272502 filed?

Complaint 13272502 was received by the CFPB on April 30, 2025. It was sent to EQUIFAX, INC. on April 30, 2025.

What state was complaint 13272502 filed from?

Complaint 13272502 was filed from Mississippi. You can view all complaints from this state at /state/MS.

Was the consumer satisfied with the resolution of complaint 13272502?

Dispute information is not available for complaint 13272502.

What product category is complaint 13272502 about?

Complaint 13272502 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.

How was complaint 13272502 submitted?

Complaint 13272502 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.

What are the consumer's legal options for complaint 13272502?

The Fair Credit Reporting Act (FCRA) mandates that credit reporting agencies investigate consumer disputes regarding the accuracy of information in their reports within a reasonable time, typically 30 days. This relates to a Credit reporting or other personal consumer reports complaint against EQUIFAX, INC. involving "Problem with a company's investigation into an existing problem".

How likely is complaint 13272502 to be resolved?

Resolution likelihood: likely. The company's current response is "Closed with non-monetary relief". The company did respond in a timely manner, which is a positive indicator.

What does the risk level mean for complaint 13272502?

This complaint is rated as high risk. Failure to investigate and correct errors on a credit report can lead to significant financial harm for consumers, including denial of credit, higher interest rates, and damage to their overall financial standing.

What regulatory actions apply to complaint 13272502?

This case highlights the importance of robust internal investigation processes for credit bureaus to ensure compliance with FCRA's accuracy and dispute resolution requirements. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.

What should the consumer do about complaint 13272502?

Are there state-specific protections for complaint 13272502?

Mississippi law, like federal law, protects consumers from inaccurate credit reporting and requires prompt investigation of disputes. This complaint was filed from Mississippi.

How does complaint 13272502 compare to industry norms?