Checking or savings account -- Managing an account -- Complaint #13271902
Complaint Overview
Complaint ID: 13271902
Company: First National Bank Of Omaha
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Nebraska
ZIP Code: 681XX
Date Received: 2025-04-30T12:00:00-05:00
Date Sent to Company: 2025-04-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Wednesday, XX/XX/year>2025 I contacted First National Bank of Omaha ( FNBO ) to figure out why a 3rd joint account was standing at XXXX when it should have been at a positive {$64.00}. The representative sent me to a collections dept. where I was told they pledged that amount to cover another checking account. I spoke to a representative over a week prior to this conversation and they advised me on the timeframe that I can get the funds in without my other account being affected. This collections representative advised me not only this was not the case but, different departments handle collections differently and no one really communicates what was told to the other in these depts. My response was it's Unfair banking and the only one that suffers from Misinformation is the customer themselves. My 3rd account is frozen, there is no resolution and this is nothing but, bank bullying tactics against their own members. There is no reason to hold my 3rd account hostage when they have a direct deposit currently set up for the first overdrawn account to occur. Because of this freeze on the 3rd account it disallows me from even curing the balance offset to begin with. They say they put this information in fine print about holding accounts hostage when really that should be a main point of presentation to allow a person full transparency so that they would have made an completely informed decision to do business there. This isn't the first time they have done jenky banking and hopefully there's enough complaints on this organization that an attorney finally picks it up and file a class action because if this can happen to me it most likely have happened to others.
Frequently Asked Questions
What is Complaint #13271902 about?
Complaint #13271902 was filed against First National Bank Of Omaha regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-04-30T12:00:00-05:00.
How did First National Bank Of Omaha respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against First National Bank Of Omaha?
Yes, visit the First National Bank Of Omaha company profile at readthecomplaint.com/company/first-national-bank-of-omaha to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.