Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #13271379
Complaint Overview
Complaint ID: 13271379
Company: Sofi Technologies, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Problem with personal statement of dispute
State: Massachusetts
ZIP Code: 015XX
Date Received: 2025-04-30T12:00:00-05:00
Date Sent to Company: 2025-04-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing a follow-up complaint regarding a prior dispute with SoFi related to a denied personal loan application. SoFi cited " delinquent credit obligations '' and " recent trades '' as part of their denial. I have since obtained my full XXXX credit report, which shows : A XXXX XXXX score of XXXX No past due accounts or delinquencies No new accounts opened 100 % on-time payment history on both my $ XXXX auto loan and XXXX loan SoFi refuses to specify which denial reason applied, stating they use generalized language in their letters and not all listed reasons are applicable. This creates confusion, denies transparency, and potentially violates the FCRA and ECOA, especially when consumers can not dispute or appeal automated decisions based on vague reasoning. Im requesting that the CFPB reopen or escalate this case due to SoFis refusal to identify or correct the inaccurate or misapplied denial reason, despite proof being provided.
Frequently Asked Questions
What is Complaint #13271379 about?
Complaint #13271379 was filed against Sofi Technologies, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-04-30T12:00:00-05:00.
How did Sofi Technologies, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Sofi Technologies, INC.?
Yes, visit the Sofi Technologies, INC. company profile at readthecomplaint.com/company/sofi-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.