Checking or savings account -- Managing an account -- Complaint #13249734
Complaint Overview
Complaint ID: 13249734
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Florida
ZIP Code: 33407
Date Received: 2025-04-29T12:00:00-05:00
Date Sent to Company: 2025-04-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I duplicated a transaction to XXXX XXXX XXXX for rent A claim was raised with Wells Fargo reference XXXX Between XXXX and Wells Fargo The account was put back in credit and Wells Fargo gave a provisional credit of {$860.00} on XX/XX/XXXX complicating the whole transaction as it was a partial reversal for the claim of XXXX XX/XX/XXXX Wells Fargo reversed the provisional credit and I also had to pay XXXX XXXX because they said I owed. I have no means of understanding the transactions or balancing it out because the transaction that overdrew my account and the reversal to correct it are all missing from my statement and Wells Fargo has been giving me the run around from XXXX about it. Wells Fargo is in the habit of making transactions disappear. They did it recently with a reversal from XXXX but this time I had the picture and went into the branch and the credit to my account reappeared.
Frequently Asked Questions
What is Complaint #13249734 about?
Complaint #13249734 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-04-29T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.