Checking or savings account -- Managing an account -- Complaint #13249580
Complaint Overview
Complaint ID: 13249580
Company: BMO Bank National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Washington
ZIP Code: 99301
Date Received: 2025-04-29T12:00:00-05:00
Date Sent to Company: 2025-04-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a checking account at BMO BANK in XXXX, Washington I submitted all the documents required, i made two deposits totaling {$4800.00} and i have not had access to those founds since opening my account. I have received bank statements in the mail by them, but never any other piece of mail stating that my account was being closed. I called my local branch and went in in person several times and they would tell me to call customer service. I called customer service and they said my account was frozen until they received my documents ( i sent in and delivered said documents everyday for 2 weeks ). After hearing nothing from the bank i called the branch and they said my account was being closed and my money was getting sent to the XXXX XXXX XXXX. I called the state and the informed me that they havent received any information related to my situation, they furthermore stated that if that was the case, that BMO failed to do its Duediligence by # 1. Not informing or giving me a notice prior to my account being closed and # 2 My account was no more than one month old prior to being closed and that was agaisnt protocol being that the only time a bank can or should submit such requests to the state is when a bank account is INNACTIVE for a MINIMUM of 3 Years. I called the branch again to explain what i was told by the state and they gave me the fraud departments direct number. I called the fraud department and they once again told me that my account WAS NOT being closed but rather it was frozen pending review of documents. I waited two more days and called the branch and once again they told me that my account was closing. I called the fraud department and the lady who answered * in a very rude and unprofessional manner * told me that my account WAS getting closed and that they where keeping my money * XXXX * that where deposited via two checks and that they where not going to give me my funds. They told me to call the people who wrote me those checks and have them figure out how they can get a refund or their money returned and than have them re pay me the money THEY ALREADY PAID ME to begin with, that way. My car now has a reposession order because i couldnt access my account to withdraw funds to make my payments
Frequently Asked Questions
What is Complaint #13249580 about?
Complaint #13249580 was filed against BMO Bank National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-04-29T12:00:00-05:00.
How did BMO Bank National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BMO Bank National Association?
Yes, visit the BMO Bank National Association company profile at readthecomplaint.com/company/bmo-bank-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.