Student loan -- Improper use of your report -- Complaint #13206181
Complaint Overview
Complaint ID: 13206181
Company: Servicer Under Contract With Federal Student Aid
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Improper use of your report
Sub-Issue: Reporting company used your report improperly
State: California
ZIP Code: XXXXX
Date Received: 2025-04-27T12:00:00-05:00
Date Sent to Company: 2025-04-27T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to formally file a complaint concerning the unauthorized disclosure and mishandling of my personal and financial information related to my federal student loans. Specifically, I believe that my rights under the Family Educational Rights and Privacy Act ( FERPA ) have been violated by the Department of Education ( DOE ) through the improper sharing and/or transfer of my protected student loan data, particularly with the Small Business Administration ( SBA ) or other third-party entities in or around 2025. At no point did I consent to the release, sharing, or transfer of my personal educational records or financial information beyond the scope permitted under FERPA or related federal statutes. I am deeply concerned that the DOE 's actions may have resulted in breaches of confidentiality, unauthorized use of my information, and violations of my privacy rights. Given these potential breaches, I respectfully request a full investigation into : The Department of Educations practices concerning the handling and sharing of student loan borrower information. Any transfer of borrower data to the SBA or any other agency without proper legal authority or informed consent. Any resulting harm to borrowers stemming from these unauthorized disclosures.
Frequently Asked Questions
What is Complaint #13206181 about?
Complaint #13206181 was filed against Servicer Under Contract With Federal Student Aid regarding Student loan specifically about Improper use of your report. It was received by the CFPB on 2025-04-27T12:00:00-05:00.
How did Servicer Under Contract With Federal Student Aid respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Servicer Under Contract With Federal Student Aid?
Yes, visit the Servicer Under Contract With Federal Student Aid company profile at readthecomplaint.com/company/servicer-under-contract-with-federal-student-aid to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.