Credit reporting or other personal consumer reports -- Unable to get your credit report or credit score -- Complaint #13205595
Complaint Overview
Complaint ID: 13205595
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-Issue: Other problem getting your report or credit score
State: Texas
ZIP Code: 76227
Date Received: 2025-04-27T12:00:00-05:00
Date Sent to Company: 2025-04-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : * * Request for Clarification on Credit Boost Reporting Dear Consumer Financial Services Team, I hope this message finds you well. I am writing to address an issue regarding my account, [ Account NumbeXXXX : XXXX. Despite signing up for the XXXX XXXX program twice, my consistent payment history has not been reflected on my credit report. For over XXXX years, I have been regularly paying my electric bills, XXXX, water bill XXXX XXXX along with other accounts such as XXXX account XXXX, XXXX, XXXX and XXXX These payments should qualify for reporting through the XXXX XXXX program. However, it seems that they have not been included in my credit file. Could you kindly provide clarification as to why these payments are not being reported? I have taken great care to ensure timely payments and would appreciate your assistance in resolving this matter promptly. Thank you for your attention, and I look forward to your response. Best regards, XXXX XXXX
Frequently Asked Questions
What is Complaint #13205595 about?
Complaint #13205595 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Unable to get your credit report or credit score. It was received by the CFPB on 2025-04-27T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.