Debt collection -- Communication tactics -- Complaint #13205137
Complaint Overview
Complaint ID: 13205137
Company: Capital One Financial Corporation
Product: Debt collection
Sub-Product: Credit card debt
Issue: Communication tactics
Sub-Issue: You told them to stop contacting you, but they keep trying
State: Virginia
ZIP Code: 22204
Date Received: 2025-04-27T12:00:00-05:00
Date Sent to Company: 2025-04-27T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
BBB was previously contacted as early as XXXX XXXX. CC bill is only XXXX cycles behind. {$90.00} over the XXXX limit. Capital one will not cease relentless and intolerant calls at all times of the day even after repeat contact attempts to XXXX to rectify hours and clarify. They send XXXX push or email notifications per day, in the app I had to uninstall it because it was sending me nonstop reminders about being late. When I did they would send me XXXX emails per day on top of the calls. Today XX/XX/XXXX XXXX Capital One XXXX XX/XX/XXXX XXXX, XX/XX/XXXX XXXX @ XXXX XX/XX/XXXX XXXX XXXX and XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX and XXXX illegal contact XX/XX/XXXX XXXX + XXXX emails + phone reminder XX/XX/XXXX XXXX + email XXXX XXXX XXXX and XXXX + email XXXX XXXX XXXX and XXXX XXXX illegal contact XXXX XXXX XXXX XXXX XXXX XXXX XXXX + email + phone push notif XXXX XXXX XXXX XXXX XXXX illegal contact XX/XX/XXXX XXXX + email XXXX XX/XX/XXXX XXXX These are all taken from my phones call logs when searching their XXXX number. The number used to call me often was XXXX over XXXX in the last XXXX weeks. This is all in relation to a missed bill cycle for XXXX that has barely gone past the XXXX day mark, prior to this I was making most of my payments and was never late typically. My car broke down and I was laid off as a result. I informed them of this and they continue.
Frequently Asked Questions
What is Complaint #13205137 about?
Complaint #13205137 was filed against Capital One Financial Corporation regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2025-04-27T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.