Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #13198875
Complaint Overview
Complaint ID: 13198875
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Texas
ZIP Code: 79407
Date Received: 2025-04-26T12:00:00-05:00
Date Sent to Company: 2025-04-26T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is a follow-up complaint regarding TransUnions mishandling of my original CFPB complaint ( Case # XXXX, filed XX/XX/year> ). I disputed late payments reported on the following accounts : XXXXXXXX XXXX XXXX ( Account ending XXXX ) XXXX XXXX XXXX ( Account ending XXXXXXXX XXXX XXXX XXXX Account ending XXXX ) I requested full validation, including proof of the late payments, method of verification ( MOV ), and identification of the verifying party. TransUnion closed my original complaint by updating or verifying as reported without producing any supporting documentation, billing records, or MOV disclosures. This violates : FCRA 1681e ( b ) : Failure to ensure maximum possible accuracy FCRA 1681i ( a ) : Failure to conduct a reasonable reinvestigation FCRA 1681s-2 ( b ) : Failure of furnishers to properly investigate I am demanding the immediate deletion of the disputed late payments, or full disclosure of the verification evidence. If not corrected, I intend to pursue claims for willful and negligent noncompliance under FCRA 1681n and 1681o.
Frequently Asked Questions
What is Complaint #13198875 about?
Complaint #13198875 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-04-26T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.