Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #13172171
Complaint Overview
Complaint ID: 13172171
Company: Chime INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: Montana
ZIP Code: 598XX
Date Received: 2025-04-22T12:00:00-05:00
Date Sent to Company: 2025-05-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I sent XXXX on XX/XX/year> to my sister in the XXXX. I had the last letter on her name wrong and the bank where she is getting the money is not giving her since it wrongly misspelled the last letter ( E instead of A ). So i informed right away Sendwave through their chat support and on XX/XX/XXXX got a text message from XXXX ( a certain XXXX ) informing the cancellation and that i'll soon receive a refund. I waited as on their FAQ it says XXXX days. Since then i made subsequent messages on their chat support and on their call support. From XXXX until today, no response, except that im referred to chat support where i repeatedly typed in my issue. Every time, i got referred to or told that ill be connected to an agent. They gave an estimated wait time, that go overtime. When i tried calling their call support, im told to wait for next available agent which takes forever that exceeds XXXX minutes more that i have to drop the call
Frequently Asked Questions
What is Complaint #13172171 about?
Complaint #13172171 was filed against Chime INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-04-22T12:00:00-05:00.
How did Chime INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Chime INC.?
Yes, visit the Chime INC. company profile at readthecomplaint.com/company/chime-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.