Checking or savings account -- Managing an account -- Complaint #13170700
Complaint Overview
Complaint ID: 13170700
Company: Novo Platform INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: 76063
Date Received: 2025-04-22T12:00:00-05:00
Date Sent to Company: 2025-05-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I Bank with Novo for my business. They froze my account without any explanation. I have tried to call them, message, and email and no one will help. I really need my money to pay my rent for my office and to pay my staff. The bank is known for stealing money and i do not want this to happen to me. I tried to close my account and they refuse to give me my money and close the account
Frequently Asked Questions
What is Complaint #13170700 about?
Complaint #13170700 was filed against Novo Platform INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-04-22T12:00:00-05:00.
How did Novo Platform INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Novo Platform INC.?
Yes, visit the Novo Platform INC. company profile at readthecomplaint.com/company/novo-platform-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.