Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #13167605
Complaint Overview
Complaint ID: 13167605
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Virginia
ZIP Code: 238XX
Date Received: 2025-04-23T12:00:00-05:00
Date Sent to Company: 2025-04-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Equifax is claiming they need identity verification to correct my name, yet their own dispute results and mailed communications show my corrected name already in use. XX/XX/XXXX dispute shows my correct middle name. On that same document they show the incorrect name as verified and request documentation to verify. They contradicted themselves. I previously sent a dispute with screenshot proof that I uploaded my drivers license in order to submit the name dispute. This confirms they received and verified my ID. The usps from XXXX XXXX XX/XX/XXXX have not returned my documents mailed to Equifax XX/XX/XXXX. Equifax got the documents. Their repeated requests for identification verification are a delay tactic, and no further documents will be provided. This is noncompliance with FCRA dispute resolution timeframes and procedures. Equifax is playing with my name. Using XXXX variations every time they mail me is so ridiculous.
Frequently Asked Questions
What is Complaint #13167605 about?
Complaint #13167605 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-04-23T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.