Credit card -- Problem with a purchase shown on your statement -- Complaint #13147989
Complaint Overview
Complaint ID: 13147989
Company: Chime Financial INC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Maryland
ZIP Code: 20746
Date Received: 2025-04-23T12:00:00-05:00
Date Sent to Company: 2025-04-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was robbed at gunpoint on XX/XX/2025 for my all my valuables including my brand new XXXX XXXXXXXX XXXX XXXX that i just received not to long ago. being as though i reported to my phone company and XXXX that my phone was stolen, they informed me my phone would be locked so I continued to allow deposit to be made into my account for a funeral that was supposed to be held early XXXX but soon checking my account I noticed more than {$10000.00} was gone. I provided the bank with multiple police reports with information breaking down the events and providing evidence but they still refuse to give me my money back. I opened multiple a disputes, XXXX being for {$500.00} and that also being the only XXXX they gave back. Ive been a chime member for a while now and i love the bank and hate to have to complain and think about taking legal options but this is ridiculous. You have purchases that include maid services and sport bets YET i live in a 2 bed room apartment and never had a maid step foot in my house let alone place a bet for more than {$2.00}. if the proper investigation was done this problem would be solved. even when i requested the documents to see why it was denied they said it would take 10 business days to get the documents, mind you, you have to dispute the charges 60 days after the purchase for them to even consider it. i been fighting this thing since mid end of XXXX-beginning of XXXX.
Frequently Asked Questions
What is Complaint #13147989 about?
Complaint #13147989 was filed against Chime Financial INC regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-04-23T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.