Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #13147852
Complaint Overview
Complaint ID: 13147852
Company: Self Financial INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Old information reappears or never goes away
State: California
ZIP Code: 91423
Date Received: 2025-04-23T12:00:00-05:00
Date Sent to Company: 2025-04-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had a credit builder loan with Self that I paid off and closed in good standing. The account is currently listed as Paid and Closed, which is accurate, but it is still negatively impacting my credit score. I contacted Self Financial to request a goodwill deletion, since I successfully completed the account, and it no longer reflects my current financial behavior. I was told no or received no response. This unresolved reporting is harming my credit, despite the account being settled responsibly. Im requesting the CFPB assist with having this account removed from my report or encouraging Self to consider this goodwill deletion request.
Frequently Asked Questions
What is Complaint #13147852 about?
Complaint #13147852 was filed against Self Financial INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-04-23T12:00:00-05:00.
How did Self Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Self Financial INC.?
Yes, visit the Self Financial INC. company profile at readthecomplaint.com/company/self-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.