Credit card -- Problem with a purchase shown on your statement -- Complaint #13147440
Complaint Overview
Complaint ID: 13147440
Company: Boeing Employees' Credit Union
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Washington
ZIP Code: 98391
Date Received: 2025-04-23T12:00:00-05:00
Date Sent to Company: 2025-04-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On the night of XX/XX/scrub> 2025, I visited XXXXXXXX XXXX XXXX XXXX XXXX shortly after midnight. I made a single authorized payment of approximately {$300.00} for a dance using my credit card. While at the venue, I fell asleep. After leaving and reviewing my account the next morning, I discovered three additional charges had been made to my card without my authorization : {$2000.00}, {$1800.00}, and {$1300.00}. I immediately reported the transactions to my financial institution, XXXX, as fraudulent. However, XXXX denied my fraud claim on the grounds that the card was inserted using the chip, which they considered sufficient evidence of authorized use. Despite this, I did not personally approve or carry out those three high-value transactions, and I believe my card was taken and used without my knowledge or consent while I was asleep. I am seeking assistance in holding XXXX accountable for denying reimbursement of these unauthorized charges, and I request a formal review of how my claim was handled under applicable consumer protection laws.
Frequently Asked Questions
What is Complaint #13147440 about?
Complaint #13147440 was filed against Boeing Employees' Credit Union regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-04-23T12:00:00-05:00.
How did Boeing Employees' Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Boeing Employees' Credit Union?
Yes, visit the Boeing Employees' Credit Union company profile at readthecomplaint.com/company/boeing-employees-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.