Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #13147029
Complaint Overview
Complaint ID: 13147029
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Problem with personal statement of dispute
State: North Carolina
ZIP Code: 285XX
Date Received: 2025-04-23T12:00:00-05:00
Date Sent to Company: 2025-04-23T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XXXX, in my opinion, exemplifies the pitfalls of a corporate giant disconnected from its customers. In XXXX, I leased a XXXX XXXX with the clear intention of purchasing it, drawn in by the promised fuel efficiency. However, I quickly discovered that the miles per gallon fell short of what was advertiseda critical factor in my decision to lease. When I reached out to the XXXX dealership, I was informed that this was a known manufacturing error, yet there was no recall in place. I was assured a recall would eventually happen, but months passed without resolution. During a service visit to XXXX XXXX, I was told there was still no solution, despite XXXX 's awareness of the issue. This is incredibly frustrating, especially considering my XXXX XXXX XXXX outperformed the XXXX in fuel efficiency. The advertised gas tank capacity and mpg were pivotal to my decision, and XXXX 's failure to deliver on these promises is unacceptable. XXXX offered no remedy, nor were they willing to take back the vehicle or offer an alternative lease. This approach to customer service is baffling. How can a corporation of XXXX 's stature knowingly misrepresent a vehicle 's capabilities and refuse to take responsibility? The dealership 's failure to address this issue is a breach of trust, and XXXX 's lack of oversight is glaring. It's time for XXXX to step up, take responsibility, and rectify this situation, including removing the lease information from my credit report. The lease was broken the moment the dealership misrepresented the XXXX 's capabilities, and they knew it. All my negotiations and complaints over this issue were with the out-of-town dealership and on the phone with XXXX XXXX, yet these conversations offered no remedy. When I visited XXXX XXXX, the local dealership, I explained my issue to an employee who was understanding and mentioned that I might be able to return the car. They were apologetic and referenced a policy about service members being able to terminate leases, which was irrelevant to my case but highlighted the lack of options for regular customers. Despite not being a military member, the fact remains that I was sold a fraudulently advertised vehicle, significantly impacting my purchasing decision. The " paid as agreed '' status on my credit report, stating I paid almost $ XXXX for this vehicle, is also misleading. XXXX attempted to bill me over $ XXXX months after I returned the vehicle, and now they claim I owe $ XXXX. This is a corrupt practice, and XXXX refuses to communicate with me directly. I can not be indebted to a company that lost me as a customer through their negligence and refusal to offer a solution. They chose not to address a known issue, allowing dealerships to lease and sell a vehicle with a known defect without disclosure.
Frequently Asked Questions
What is Complaint #13147029 about?
Complaint #13147029 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-04-23T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.