Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #13146863
Complaint Overview
Complaint ID: 13146863
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: Georgia
ZIP Code: 31904
Date Received: 2025-04-23T12:00:00-05:00
Date Sent to Company: 2025-04-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
EQUIFAX, This letter serves as formal legal notice that your agency XXXX has unlawfully reinserted a previously removed account into my credit report, directly violating multiple provisions of the Fair Credit Reporting Act ( FCRA ), including 15 U.S.C. 1681c-2, 1681i, and 1681s-2 ( b ). Accounts in Question A collections account opened at XXXX XXXX XXXX on XX/XX/XXXX under account number with a balance of {$1600.00} under account number XXXX that appears related to the aforementioned personal credit card account opened at XXXXXXXX XXXX XXXX XXXX on XX/XX/XXXX under XXXX. A personal loan account opened at XXXX XXXX on XX/XX/XXXX under number XXXX Your actions are identical to the violations for which the Consumer Financial Protection Bureau ( CFPB ) recently fined Equifax {$15.00} XXXX. If this matter is not resolved immediately, I will pursue all available legal remedies against your agency. CFPB ENFORCEMENT ACTION AGAINST EQUIFAX PRECEDENT FOR YOUR LIABILITY On XX/XX/XXXX, the Consumer Financial Protection Bureau ( CFPB ) issued a landmark enforcement action against Equifax Inc. and Equifax Information Services LLC, penalizing them {$15.00} XXXX for their blatant violations of the Fair Credit Reporting Act ( FCRA ). The CFPBs investigation uncovered systemic failures, including : Reinserting previously deleted accounts without legal certification. Failing to notify consumers when accounts were unlawfully reinserted into their credit reports. Conducting superficial, inadequate reinvestigations that ignored consumer-provided evidence. Relying on defective automated systems instead of fulfilling their legal obligation to conduct meaningful human reviews. The CFPBs findings were damning, concluding that Equifax knowingly and willfully engaged in deceptive and unfair credit reporting practices, resulting in irreparable harm to consumers across the United States. The agencys decision to impose millions in penalties and mandatory corrective measures sends a clear warning to all credit reporting agencies : systematic FCRA violations will not be tolerated. Your agency is now engaging in the exact same misconduct. The precedent has been setif Equifax can be held accountable, so can you. Any further failure to comply with federal law will result in swift regulatory complaints, legal action, and pursuit of maximum statutory and punitive damages against your organization. VIOLATIONS OF FEDERAL LAW Violation of 15 U.S.C. 1681c-2 ( b ) : Unlawful Reinsertion Without Certification You have failed to provide legal certification from the furnisher before reinserting this account. You have failed to notify me of this reinsertion within five ( 5 ) business days. Violation of 15 U.S.C. 1681i ( a ) ( 5 ) ( B ) : Failure to Notify the Consumer The law requires that I must be notified in writing if previously deleted information is reinserted. I never received such notice, making this reinsertion unlawful. Violation of 15 U.S.C. 1681i ( a ) ( 1 ) ( A ) : Failure to Remove the Account During Investigation This section requires that disputed information be suppressed while a reinvestigation is pending. If this account is still appearing on my report while under review, you are in violation of federal law. Violation of 15 U.S.C. 1681s-2 ( b ) : Furnishers Duty to Investigate The furnisher must conduct a meaningful, detailed reinvestigation and can not rely on automated systems like e-OSCAR. In Cushman v. TransUnion Corp., XXXX XXXX XXXX ( XXXXXXXX XXXX XXXX ), the court ruled that a mere electronic verification is insufficient under the FCRA. IMMEDIATE DEMANDS IMMEDIATE SUPPRESSION OF THIS ACCOUNT DURING REVIEW Under 15 U.S.C. 1681i ( a ) ( 1 ) ( A ), this account must be suppressed during reinvestigation. If this account remains on my credit report while under dispute, you are in direct violation of federal law and will face immediate regulatory complaints and legal action. PERMANENT SUPPRESSION UNLESS EXTREME DOCUMENTATION IS PROVIDED If you or the furnisher attempt to reinsert this account in the future, the following must be provided before reinsertion is allowed : Complete Investigation Log A full audit trail of every action taken to verify this account. Names and employee IDs of every individual involved in the review process. Timestamps of every action performed. Chain-of-Custody Documentation for the Account All records showing the legal transfer of this account from the original creditor to the current furnisher. Copies of all billing statements proving the debt is valid and accurate. Internal Communications & Investigation Notes All emails, memos, or internal notes related to this reinvestigation. The name and title of the person who signed off on the certification of accuracy. Full Call Logs, Audio Recordings, and Transcripts If any phone verification was conducted, I demand full call recordings and transcripts. Failure to provide this evidence indicates an incomplete investigation. Legally Sworn Affidavit from a Corporate Officer A corporate officer ( not a customer service representative ) must sign under penalty of perjury that all provided information is true, accurate, and legally certified. Failure to provide this sworn affidavit renders the certification legally invalid. NOTICE OF LEGAL CONSEQUENCES FOR NONCOMPLIANCE If my demands are not fully met within 15 days, I will take immediate legal action, including but not limited to : Filing formal complaints with the CFPB, FTC, and [ Your State ] Attorney General. Initiating a lawsuit under 15 U.S.C. 1681n & 1681o, seeking : Statutory damages of {$1000.00} per violation. Punitive damages. Full reimbursement of legal fees and court costs. Demanding an official audit of your agencys reinvestigation practices. FINAL WARNING : COMPLY OR FACE LEGAL ACTION This letter serves as formal legal notice that your agency is in direct violation of federal law. Failure to comply within the specified timeframe will result in immediate escalation and legal action to the fullest extent of the law. I expect : Written acknowledgment within five ( 5 ) business days. Full resolution within fifteen ( 15 ) calendar days. THIS IS YOUR FINAL OPPORTUNITY TO AVOID LEGAL ACTION. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #13146863 about?
Complaint #13146863 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-04-23T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.