Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #13128804
Complaint Overview
Complaint ID: 13128804
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Missouri
ZIP Code: 641XX
Date Received: 2025-04-22T12:00:00-05:00
Date Sent to Company: 2025-04-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>25, I disputed a XXXX XXXX collection on my Experian report because : No valid contract : XXXX can not produce the e-signed agreement or proof I consented to terms, violating the ESIGN Act ( 15 U.S. Code 7001 ). Predatory sales : A door-to-door agent signed me up for unwanted WiFi and hid a {$210.00} equipment feea clear fraudulent inducement. FCRA violations : Experian " verified '' the debt without providing : The name/contact of who verified it, The verification method ( likely an illegal automated system ), Or the required contract copy per FCRA 611 ( a ) ( 7 ). I demand : Experian delete this unverified collection immediately. XXXX cancel the debt and provide proof of deletion. Investigate XXXX deceptive door-to-door sales practices
Frequently Asked Questions
What is Complaint #13128804 about?
Complaint #13128804 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-04-22T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.