Checking or savings account -- Opening an account -- Complaint #13128083
Complaint Overview
Complaint ID: 13128083
Company: Ally Financial INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: Wyoming
ZIP Code: 820XX
Date Received: 2025-04-22T12:00:00-05:00
Date Sent to Company: 2025-04-22T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against Ally Bank regarding the {$100.00} referral bonus that was promised as part of their referral promotion. I enrolled in Allys referral program by the stated deadline of XX/XX/XXXX. I then proceeded to open a new Ally Bank Spending Account on XX/XX/XXXX, which was within the timeframe specified by the programs terms. I funded my account within the required 30 days and ensured that a qualifying direct deposit was made to the account within 60 days, in accordance with the promotions eligibility criteria. Despite meeting all the stipulated requirements, I have not received the {$100.00} referral bonus. According to the programs terms, the bonus should have been deposited into my account within 30 days after fulfilling all the requirements, but that timeframe has since passed without any action from Ally Bank. I have attempted to resolve this issue directly with Ally Banks customer support, but have not received a satisfactory explanation or resolution. I respectfully request the CFPB 's assistance in investigating this matter and ensuring that Ally Bank honors the terms of its referral program. Thank you for your time and assistance.
Frequently Asked Questions
What is Complaint #13128083 about?
Complaint #13128083 was filed against Ally Financial INC. regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2025-04-22T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.