Checking or savings account -- Managing an account -- Complaint #13100957
Complaint Overview
Complaint ID: 13100957
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: 77004
Date Received: 2025-04-21T12:00:00-05:00
Date Sent to Company: 2025-04-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I am a member of Wells Fargo bank. I made a purchase of XXXX at XXXX the first it declined due to I had my card turned off. I turned it back on and it cleared. I left the store and went to my car. transferred funds to my account, realized I forgot something went back in the store and tried to purchase some other things, my card declined, I could not understand I just transferred funds to the account. I called wells fargo put on hold for XXXX minutes to be transferred to the fraud department when I was transferred to the fraud department, I spoke with XXXX. I explained to her how upset I was and how is it that Wells Fargo did not contact me to say Customer were blocking your card to get it unblocked call us. XXXX hangs up on me when I call back. I found out that she never ever unblocked the card she just hung up on me to me that is malice. She did all of that purposely so I called back and I have the unfortunate pleasure of speaking with a XXXX he was very condescending did not want to help me so I got to speak to a person named XXXX who was supposedly a supervisor she acted like she did not want to help me either she put me on hold I got up set only due to I thought I was hung up on for the second time. When trying to talk to her she laughed at me. Is that how customer service works. I asked for a callback from somebody higher than her. She said that would take XXXX to XXXX hours but how can a bank just decide to block your card never send you any kind of notification you find out. Your card is blocked when you try to use it and no one tries to help to unblock it. There is plenty of money in the bank. Theres no reason why Wells Fargo could not have unblocked my card it was done to frustrate me even more so yes Id like to file a formal complaint against them Wells Fargo they should not be allowed to take peoples money and just decide whether they want to give it to them or let them have access to it or not that is not how it works so yes, I tried to contact them and I got no help whatsoever from any of the people I spoke with supervisors, regular workers whatsoever. I was told it unblocked but I am afraid they still didnt do it as a customer. I should not have to be in fear as to whether I have access to my own funds or not no bank should have that much power over anyone.
Frequently Asked Questions
What is Complaint #13100957 about?
Complaint #13100957 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-04-21T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.