Checking or savings account -- Managing an account -- Complaint #13071865
Complaint Overview
Complaint ID: 13071865
Company: Fifth Third Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Cashing a check
State: North Carolina
ZIP Code: 27893
Date Received: 2025-04-17T12:00:00-05:00
Date Sent to Company: 2025-05-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I currently bank with 5/3 bank in XXXX North Carolina. I received an active check to deposit in my account. I deposited my check through phone but the next day I went to bank to try and cash it because I did not see funds available. I explained to the teller I had attempted to deposit through phone but did not see money so I was coming in believing they maybe needed to see check. Only to be told I did not need to do that. As I was watched like a low subordinate who does not know the difference in an active check. Next day still no funds deposited from active check when they state they are trying to verify check. I made numerous calls to bank and retirement group who gave me a number to give them to verify check is active and legitimate. Bank said they have had no response from retirement company but retirement company verified bank was just holding my check cause they wanted to. I believe my race has played a major part in the hold of my hard earned income. The way I watched leaving the bank and the history of the bank for discrimination. Never have I heard an active check being placed on hold
Frequently Asked Questions
What is Complaint #13071865 about?
Complaint #13071865 was filed against Fifth Third Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-04-17T12:00:00-05:00.
How did Fifth Third Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Fifth Third Financial Corporation?
Yes, visit the Fifth Third Financial Corporation company profile at readthecomplaint.com/company/fifth-third-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.