Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #13065903
Complaint Overview
Complaint ID: 13065903
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Michigan
ZIP Code: 48205
Date Received: 2025-04-18T12:00:00-05:00
Date Sent to Company: 2025-04-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I sent {$20.00} through XXXX to a friend to verify his account. Once confirmed, I sent {$4900.00} on XX/XX/year>, for car parts and repairs. When my friend could not provide the parts, he agreed to return the money. However, XXXX locked his account ( and mine ) under " loss prevention '' for over a year. Throughout that time, I consistently contacted XXXX via calls and emails, often on recorded XXXX calls with my friend, where he clearly confirmed the funds belonged to me and should be returned to me. XXXX denied my initial dispute due to an alleged " filing error '' but never properly returned my funds. After the freeze period, I believe XXXX issued the refund check to my friend 's account instead of mine, even after multiple confirmations from both of us that the funds were mine. To this day, I have not received my {$4900.00} back. I have provided full verification, email communications, and recorded phone call evidence to XXXX. This money was my tax refund at the time, and XXXX wrongfully failed to return it to the correct party despite overwhelming proof.
Frequently Asked Questions
What is Complaint #13065903 about?
Complaint #13065903 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-04-18T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.