Checking or savings account -- Managing an account -- Complaint #13065897
Complaint Overview
Complaint ID: 13065897
Company: Fifth Third Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Michigan
ZIP Code: 49002
Date Received: 2025-04-18T12:00:00-05:00
Date Sent to Company: 2025-04-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Good afternoon, My name is XXXX XXXX I am currently out of state in XXXX florida and someone managed to spend nearly {$2000.00} dollars without physically having my debit care from my checking account in georgia. I am supposed to leave Sunday but am now low on money in my checking account. I have called fifth third bank and they keep saying it will take 8 business days to credit my account if at all while the fraud is investigated. I have tried telling them this money was stolen and necessary for return to my home state to work monday. There was a transaction XX/XX/XXXX for {$480.00} dollars made in XXXX georgia merchant payment nst XXXX XXXX # XXXX. The next transaction was made today in XXXX, GA for for {$480.00} dollars The text transaction XXXX Georgia for {$480.00} dollars The fourth transaction in XXXX Georgia for {$480.00} dollars I did not authorize any of these and have had all of these funds removed from my account against my will and my bank for some can not credit me these funds temporarily while open a new account or help me in any way while they investigate for 8 business days from when the transaction POSTS. The last XXXX are still PENDING meaning an additional 3-5 business days per fifth third bank. I can give any information necessary to get this resolved thanks so much.
Frequently Asked Questions
What is Complaint #13065897 about?
Complaint #13065897 was filed against Fifth Third Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-04-18T12:00:00-05:00.
How did Fifth Third Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Fifth Third Financial Corporation?
Yes, visit the Fifth Third Financial Corporation company profile at readthecomplaint.com/company/fifth-third-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.