Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #13065453
Complaint Overview
Complaint ID: 13065453
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: California
ZIP Code: 94123
Date Received: 2025-04-18T12:00:00-05:00
Date Sent to Company: 2025-04-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I sent a wire transfer for {$2600.00} on XX/XX/year> to a vendor in XXXX for a payment for my upcoming wedding. The funds were supposed to arrive on XXXX and online I could see that the wire looked to be completed. The vendor let me know that they had not received the funds, so I called Wells Fargo on XXXX to investigate. They let me know the wire was completed and went through so they needed to look into why the recipient did not receive the funds. I used the correct XXXX number and routing number and the recipients info was correct. They said they would have an update for me in XXXX business days. I called to check in around day XXXX, spent a half hour on the phone and was transferred 3 times to tell me that the case was still in progress. I called back on the XXXX business day and I have been on the phone for a half hour, and transferred 4 times and still have no update. Given this vendor did not receive payment, I had to pay another way and now I am out an extra {$2600.00} because Wells Fargo has not returned the funds or provided me with an update on where the funs are and when I will get them back.
Frequently Asked Questions
What is Complaint #13065453 about?
Complaint #13065453 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-04-18T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.