Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #13052127
Complaint Overview
Complaint ID: 13052127
Company: Sofi Technologies, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Money was taken from your account on the wrong day or for the wrong amount
State: Louisiana
ZIP Code: 707XX
Date Received: 2025-04-17T12:00:00-05:00
Date Sent to Company: 2025-04-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Sofi bank charge my account {$75.00} as a pre-authorization hold that I did not use at a racetrack gas station. I told them that I needed the money to be put back into my account as it has been over 40 hours. I got proof from racetrack and had a three-way phone call with XXXX and XXXX with XXXX. Sending all the documentation needed proving that XXXX should release my {$75.00}. The lady I spoke with on the phone on the XXXX and was very very rude and refused to give the phone to a supervisor or to help me along any further in getting access to my {$75.00}. It has now been XXXX days and the transaction is still showing as pending, even though I have sent XXXX all the relevant information and documentation needed to prove that I should have access to my money. I would like to sue XXXX and move forward in small claims court after this if this is not solved immediately.
Frequently Asked Questions
What is Complaint #13052127 about?
Complaint #13052127 was filed against Sofi Technologies, INC. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-04-17T12:00:00-05:00.
How did Sofi Technologies, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Sofi Technologies, INC.?
Yes, visit the Sofi Technologies, INC. company profile at readthecomplaint.com/company/sofi-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.