Prepaid card -- Trouble using the card -- Complaint #13009210
Complaint Overview
Complaint ID: 13009210
Company: American Express Company
Product: Prepaid card
Sub-Product: Gift card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Rhode Island
ZIP Code: 02905
Date Received: 2025-04-15T12:00:00-05:00
Date Sent to Company: 2025-05-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I have been given many Amex Pre-paid gift cards over the years as a XXXX bonus from work, at least XXXX {$1000.00} cards and various other. I can't seem to use them anywhere online, or even try to use them by loading them to a XXXX account.
Frequently Asked Questions
What is Complaint #13009210 about?
Complaint #13009210 was filed against American Express Company regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2025-04-15T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.