Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #12988530
Complaint Overview
Complaint ID: 12988530
Company: Capital One Financial Corporation
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: Georgia
ZIP Code: 30032
Date Received: 2025-04-14T12:00:00-05:00
Date Sent to Company: 2025-04-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am the victim of identity theft. I recently discovered that fraudulent accounts have been opened in my name without my authorization. Specifically, the following accounts are in question : Capital One : Account number ending in XXXX XXXXXXXX XXXX XXXX XXXX. : Account number ending in XXXX I did not apply for or authorize these accounts, and I have no knowledge of the individual ( s ) who did. These accounts were opened and used without my consent, and they are negatively impacting my credit report and personal financial well-being. I have contacted both creditors to dispute the accounts and report the fraud, but I am requesting the CFPB 's assistance in ensuring these accounts are investigated thoroughly, removed from my credit report, and that any collections or reporting activity related to these fraudulent accounts are stopped immediately. I have also filed an identity theft report with the Federal Trade Commission ( FTC ) and placed fraud alerts with the credit bureaus.
Frequently Asked Questions
What is Complaint #12988530 about?
Complaint #12988530 was filed against Capital One Financial Corporation regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-04-14T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.