Credit card -- Problem with a purchase shown on your statement -- Complaint #12987746
Complaint Overview
Complaint ID: 12987746
Company: Ally Financial INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Kansas
ZIP Code: 66208
Date Received: 2025-04-14T12:00:00-05:00
Date Sent to Company: 2025-04-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX dollars in fraudulent charges were made to my Ally credit card to XXXX in XXXX of XXXX. I notified Ally of the fraud as soon as I became aware of it on XX/XX/XXXX. I also notified XXXX on that same date, XXXX was able to verify the charges were indeed fraudulent, provided me a case number yet said the charges must be dealt with in a dispute with the credit card company ( Ally ). Allly intends to make me pay for the {$1000.00} fraudulent charges the next billing cycle on XX/XX/XXXX despite I notified them of the fraud on XX/XX/XXXX and have also provided them the information from XXXX. Ally has been saying now for XXXX weeks they are mailing me paperwork to fill out regarding the fraud and to date, I have received nothing.
Frequently Asked Questions
What is Complaint #12987746 about?
Complaint #12987746 was filed against Ally Financial INC. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-04-14T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.