Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #12966289
Complaint Overview
Complaint ID: 12966289
Company: Adp INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Money was taken from your account on the wrong day or for the wrong amount
State: Texas
ZIP Code: 75019
Date Received: 2025-04-13T12:00:00-05:00
Date Sent to Company: 2025-04-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX ADP payroll services took out {$28000.00} instead of {$2400.00} for payroll tax. They were called immediately by my accountant and said they had refunded the money and it would be returned on XXXX. It was not. I had to infuse {$30000.00} cash into my business to pay all of bills as my account and overdraft account was completely empty. They told my accountant that XXXX XXXX was holding my money. I called XXXX XXXX and they couldnt see any transactions being held. We went into chase bank to talk to a XXXX and she said the same thing. I called client services at ADP XXXX XXXX XXXXXXXX and they said my money would be there the next day. Someone has to pay for this as this is unacceptable.
Frequently Asked Questions
What is Complaint #12966289 about?
Complaint #12966289 was filed against Adp INC. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-04-13T12:00:00-05:00.
How did Adp INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Adp INC.?
Yes, visit the Adp INC. company profile at readthecomplaint.com/company/adp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.