Credit reporting or other personal consumer reports -- Unable to get your credit report or credit score -- Complaint #12966227
Complaint Overview
Complaint ID: 12966227
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-Issue: Other problem getting your report or credit score
State: Pennsylvania
ZIP Code: 17104
Date Received: 2025-04-13T12:00:00-05:00
Date Sent to Company: 2025-04-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing this complaint because I am being blocked from accessing my credit report through Experian unless I pay for a subscription that I do not want and never authorized beyond any free trial. I already accessed my free credit report, but now I am being denied access unless I update my payment method to pay {$24.00} for Experian XXXX XXXX charge my bank account even though I never consented to ongoing charges, and now I am locked out of my account. I can not cancel the subscription through the site or app, and I have not been able to reach a live representative to stop the charges or cancel the account. Experian has repeatedly attempted to charge my bank account even though I never consented to ongoing charges, and now I am locked out of my account. I can not cancel the subscription through the site or app, and I have not been able to reach a live representative to stop the charges or cancel the account This situation is preventing me from reviewing and correcting inaccurate information on my report, which is critical as I am working to clean up my file and pursue homeownership. I am requesting that Experian immediately cancel any ongoing subscription charges, cease all billing attempts, and restore access to my credit report under the Fair Credit Reporting Act, which entitles consumers to one free credit report per year.
Frequently Asked Questions
What is Complaint #12966227 about?
Complaint #12966227 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Unable to get your credit report or credit score. It was received by the CFPB on 2025-04-13T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.