Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #12965650
Complaint Overview
Complaint ID: 12965650
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: New York
ZIP Code: 13501
Date Received: 2025-04-13T12:00:00-05:00
Date Sent to Company: 2025-04-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
When I woke up in the morning I saw that I was getting unauthorized charges from my checking account on Chime the mobile banking app. The day was XXXXXXXX XXXX XXXX when the charges were made. And I started from XXXX XXXX in the morning until XXXX XXXX. These charges were made at an ATM while I was asleep at home. I think my card was skimmed and the information was copied and they made a new card with my account. Then they were able to take my information and go to the ATM and take out money without my consent. I attempted to dispute these charges, but they would not give me my money back.
Frequently Asked Questions
What is Complaint #12965650 about?
Complaint #12965650 was filed against Chime Financial INC regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-04-13T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.