Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #12958953
Complaint Overview
Complaint ID: 12958953
Company: Early Warning Services, LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: New Jersey
ZIP Code: 08618
Date Received: 2025-04-12T12:00:00-05:00
Date Sent to Company: 2025-04-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received an email saying my phone number and email had been deleted from my Zelle account on XXXX. I called my bank the same day, and they redirected me to Zelle customer care, which then redirected me to my bankXXXX XXXX XXXX XXXX Zelle customer care. They said I could not add my phone number or email back because I had violated their terms and conditions. The prior week, I had sent a huge sum of money ( A refund for XXXX XXXX XXXX ) To my dad. I don't know if this is why my account got banned, but they are claiming there's nothing they can do
Frequently Asked Questions
What is Complaint #12958953 about?
Complaint #12958953 was filed against Early Warning Services, LLC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2025-04-12T12:00:00-05:00.
How did Early Warning Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Early Warning Services, LLC?
Yes, visit the Early Warning Services, LLC company profile at readthecomplaint.com/company/early-warning-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.