Prepaid card -- Unexpected or other fees -- Complaint #12848986
Complaint Overview
Complaint ID: 12848986
Company: Self Financial INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Unexpected or other fees
State: Illinois
ZIP Code: 60643
Date Received: 2025-04-06T12:00:00-05:00
Date Sent to Company: 2025-04-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I open up and account with self I put money into the saving and the prepaid part of the card to be used I put {$720.00} in the accounts I seen they were taking my money every time I was putting money on the card went from {$720.00} to XXXX to {$96.00} to me owing them money then they said I was owe {$140.00} they took {$43.00} for interest then took the {$100.00} took all my money sent me some crazy broke down of my money and what it was used for I asked them multiple times for my money they only reach out to me XXXX time I look up 2 years later they have put this on my report talking about I missed payments first I closed the account I missed payments to money that's mines every dollar in that account belong to me SELF never gave me anything they said the card was to help they never reported me paying money to the card yet they report me as being Delinquent on money that belong to me look at the reviews on XXXX XXXX they have took so many people money closed accounts and you can't get through to anyone don't go with self they also own XXXX and they did the same to me when I closed that account
Frequently Asked Questions
What is Complaint #12848986 about?
Complaint #12848986 was filed against Self Financial INC. regarding Prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2025-04-06T12:00:00-05:00.
How did Self Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Self Financial INC.?
Yes, visit the Self Financial INC. company profile at readthecomplaint.com/company/self-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.