Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #12848764
Complaint Overview
Complaint ID: 12848764
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Problem with personal statement of dispute
State: Georgia
ZIP Code: 30016
Date Received: 2025-04-06T12:00:00-05:00
Date Sent to Company: 2025-04-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear CFPB, I am writing to dispute the reporting of a charge-off account by XXXX XXXX, which continues to appear on my credit report despite the resolution of the matter through the court system. I previously settled this debt, and as part of the court agreement, it was stated that the account would be deleted from my credit reportnot updated as a charge-off. Despite this, XXXX XXXX has reported the account as a charge-off rather than removing it completely, as was agreed upon and confirmed through the court. I was assured this account would be deleted following settlement, and the court documentation supports that. I respectfully request that this matter be investigated and that XXXX XXXX be required to comply with the agreed-upon terms by removing the account from all credit reporting agencies. The current reporting is inaccurate and does not reflect the resolution that was legally established. Account Information : Creditor Name : XXXX XXXX Disputed Item : Charge-off status ( should have been deleted per court agreement ) I have attached any supporting documentation I have available and prior communication. Thank you for your assistance in helping correct this issue.
Frequently Asked Questions
What is Complaint #12848764 about?
Complaint #12848764 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-04-06T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.