Checking or savings account -- Managing an account -- Complaint #12848761
Complaint Overview
Complaint ID: 12848761
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Pennsylvania
ZIP Code: 150XX
Date Received: 2025-04-06T12:00:00-05:00
Date Sent to Company: 2025-04-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I called capital one to report a fraudulent transaction pending on my checking account in the amount of {$190.00} XX/XX/year>. When I spoke to the gentleman on the phone I asked when I should be expecting a credit to my account and he mentioned the next day Friday XX/XX/year>. It is now Sunday XX/XX/year> and there are no funds in my account. I spoke to multiple representatives on XX/XX/year> and they told me they couldnt help me. XXXX XXXX told me theres no way to escalate, even though employee ID XXXX told me he was escalating it.
Frequently Asked Questions
What is Complaint #12848761 about?
Complaint #12848761 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-04-06T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.