Payday loan, title loan, personal loan, or advance loan -- Can't contact lender or servicer -- Complaint #12841870
Complaint Overview
Complaint ID: 12841870
Company: Populus Financial Group, INC. (F/K/A Ace Cash Express)
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Payday loan
Issue: Can't contact lender or servicer
State: California
ZIP Code: 91767
Date Received: 2025-04-05T12:00:00-05:00
Date Sent to Company: 2025-05-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I contacted the 3rd party and no answer or response. I did also contact acecash to pay back the loan amount and they decline and advise to contact this number XXXX. No answer. My previous bank account was closed due to thief last year and was not aware of the transaction.
Frequently Asked Questions
What is Complaint #12841870 about?
Complaint #12841870 was filed against Populus Financial Group, INC. (F/K/A Ace Cash Express) regarding Payday loan, title loan, personal loan, or advance loan specifically about Can't contact lender or servicer. It was received by the CFPB on 2025-04-05T12:00:00-05:00.
How did Populus Financial Group, INC. (F/K/A Ace Cash Express) respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Populus Financial Group, INC. (F/K/A Ace Cash Express)?
Yes, visit the Populus Financial Group, INC. (F/K/A Ace Cash Express) company profile at readthecomplaint.com/company/populus-financial-group-inc-f-k-a-ace-cash-express to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.