Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #12839767
Complaint Overview
Complaint ID: 12839767
Company: Barclays Bank Delaware
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Problem with personal statement of dispute
State: Missouri
ZIP Code: 63368
Date Received: 2025-03-26T12:00:00-05:00
Date Sent to Company: 2025-05-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I was a victim of cyber fraud. All other card companies resolved quickly. It took Barclays aviator XXXX company months to unfreeze my card. They would not accept payments from me and charged me late fees and penalties, lowered my credit limit and reported me to the XXXX credit agencies for late payments. My score was in the XXXX and they caused it to go down to the XXXX. There are no other late payments on any other cards I have. They actually froze me out of my account. They requested mail-in documents and re-requested when they were exactly what they were wanting. It took months and now my credit is ruined. I want this fixed on the credit reporting agencies and want my money refunded for late fees. This is not the way to treat customers who have never been late with payments before this issue. Im a XXXX and this has caused me much stress. Im needing to move and buy a house and trade in my 9 year old car. Barclays credit card misinformation will hurt me in that process. They have records/recordings of my phone calls throughout the months of my attempts to make payments that they wouldnt accept. They have recordings of the many times Ive called trying to resolve but the only notes I have are once they transferred me to XXXX different people, called on XXXX and again back and forth between people and again ( I believe XXXX ) and no solution nor hope of solving the issue.
Frequently Asked Questions
What is Complaint #12839767 about?
Complaint #12839767 was filed against Barclays Bank Delaware regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-03-26T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.