Credit card -- Closing your account -- Complaint #12828115
Capital One Closes Account, Customer Disputes Explanation
Complaint Overview
Complaint ID: 12828115
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Tennessee
ZIP Code: 37830
Date Received: 2025-03-31T12:00:00-05:00
Date Sent to Company: 2025-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: medium
The consumer's dispute of the account closure and its explanation suggests a potential disagreement over the reasons provided by Capital One, which could lead to further investigation or action.
Consumer Sentiment: mixed
Topics: Credit card account closure, Account dispute
AI Analysis
CFPB complaint 12828115 was filed against CAPITAL ONE FINANCIAL CORPORATION regarding Credit card (General-purpose credit card or charge card), specifically about "Closing your account". A Capital One credit card account in Tennessee was closed by the company with an explanation, and the consumer has disputed this action. The complaint was received on March 31, 2025 from Tennessee. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
If your credit card account is closed unexpectedly, review the explanation provided by the company and gather any documentation that supports your case if you believe the closure was unwarranted.
Legal Context & Consumer Protection Laws
Credit card companies have the right to close accounts under certain conditions, but they must adhere to the terms of the cardholder agreement and relevant consumer protection laws.
Regulatory Insight
This case highlights the importance of clear communication and adherence to contractual obligations by credit card issuers when closing accounts, especially when the consumer disputes the stated reason.
Resolution Likelihood
mixed
State-Specific Consumer Protections
In Tennessee, as elsewhere, consumers have rights regarding the closure of their credit accounts, and disputes can be escalated through regulatory channels.
Industry Comparison
Credit card companies frequently close accounts for various reasons, but disputes arise when consumers disagree with the company's justification.
Related Issues
Frequently Asked Questions
What is CFPB complaint 12828115 about?
CFPB complaint 12828115 involves Credit card (General-purpose credit card or charge card). The consumer reported an issue with "Closing your account", specifically "Company closed your account". This complaint was filed against CAPITAL ONE FINANCIAL CORPORATION on March 31, 2025.
Which company is complaint 12828115 filed against?
Complaint 12828115 was filed against CAPITAL ONE FINANCIAL CORPORATION. You can view all complaints against this company on their profile page at /company/capital-one-financial-corporation.
What was the company's response to complaint 12828115?
CAPITAL ONE FINANCIAL CORPORATION responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 12828115 filed?
Complaint 12828115 was received by the CFPB on March 31, 2025. It was sent to CAPITAL ONE FINANCIAL CORPORATION on April 1, 2025.
What state was complaint 12828115 filed from?
Complaint 12828115 was filed from Tennessee. You can view all complaints from this state at /state/TN.
Was the consumer satisfied with the resolution of complaint 12828115?
Dispute information is not available for complaint 12828115.
What product category is complaint 12828115 about?
Complaint 12828115 is categorized under "Credit card", specifically "General-purpose credit card or charge card". This is one of the product categories tracked by the CFPB.
How was complaint 12828115 submitted?
Complaint 12828115 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 12828115?
Credit card companies have the right to close accounts under certain conditions, but they must adhere to the terms of the cardholder agreement and relevant consumer protection laws. This relates to a Credit card complaint against CAPITAL ONE FINANCIAL CORPORATION involving "Closing your account".
How likely is complaint 12828115 to be resolved?
Resolution likelihood: mixed. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 12828115?
This complaint is rated as medium risk. The consumer's dispute of the account closure and its explanation suggests a potential disagreement over the reasons provided by Capital One, which could lead to further investigation or action.
What regulatory actions apply to complaint 12828115?
This case highlights the importance of clear communication and adherence to contractual obligations by credit card issuers when closing accounts, especially when the consumer disputes the stated reason. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit card industry.
What should the consumer do about complaint 12828115?
If your credit card account is closed unexpectedly, review the explanation provided by the company and gather any documentation that supports your case if you believe the closure was unwarranted.
Are there state-specific protections for complaint 12828115?
In Tennessee, as elsewhere, consumers have rights regarding the closure of their credit accounts, and disputes can be escalated through regulatory channels. This complaint was filed from Tennessee.
How does complaint 12828115 compare to industry norms?
Credit card companies frequently close accounts for various reasons, but disputes arise when consumers disagree with the company's justification.
What are the typical reasons a credit card company might close an account?
Common reasons include excessive late payments, high credit utilization, suspected fraud, or a significant change in the cardholder's credit risk profile.
What recourse does a consumer have if they disagree with the reason for account closure?
Consumers can contact the credit card company to request clarification or dispute the reason, and if unsatisfied, can file a complaint with regulatory bodies like the CFPB.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.