Credit card -- Problem with a purchase shown on your statement -- Complaint #12819718
Bread Financial Fails to Resolve Store Card Dispute, Offers Non-Monetary 'Resolution'
Complaint Overview
Complaint ID: 12819718
Company: Bread Financial Holdings, INC.
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New Jersey
ZIP Code: 07306
Date Received: 2025-03-31T12:00:00-05:00
Date Sent to Company: 2025-04-01T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: medium
The company's failure to adequately address a purchase dispute on a store credit card, even after closing the case, suggests a potential pattern of inadequate dispute resolution processes.
Consumer Sentiment: negative
Topics: Credit card dispute, Store credit card, Billing error
AI Analysis
CFPB complaint 12819718 was filed against Bread Financial Holdings, Inc. regarding Credit card (Store credit card), specifically about "Problem with a purchase shown on your statement". A consumer disputed a charge on their store credit card with Bread Financial Holdings, Inc., but the company did not resolve the dispute, leading to a closed case with non-monetary relief. The complaint was received on March 31, 2025 from New Jersey. The company responded with "Closed with non-monetary relief".
What You Should Do -- Consumer Action Plan
Consumers should meticulously document all communication and evidence related to disputes, and be prepared to escalate if initial attempts at resolution are unsatisfactory.
Legal Context & Consumer Protection Laws
The Fair Credit Billing Act (FCBA) provides consumers with rights to dispute billing errors, including unauthorized charges or incorrect amounts, on credit card statements.
Regulatory Insight
This case highlights the importance of timely and effective dispute resolution by credit card issuers to comply with consumer protection regulations.
Resolution Likelihood
mixed
State-Specific Consumer Protections
The consumer is located in New Jersey, and the outcome of the dispute may be influenced by state-specific consumer protection laws.
Industry Comparison
Credit card companies generally face scrutiny for their dispute resolution processes, with varying degrees of success in satisfying consumers.
Related Issues
Frequently Asked Questions
What is CFPB complaint 12819718 about?
CFPB complaint 12819718 involves Credit card (Store credit card). The consumer reported an issue with "Problem with a purchase shown on your statement", specifically "Credit card company isn't resolving a dispute about a purchase on your statement". This complaint was filed against Bread Financial Holdings, Inc. on March 31, 2025.
Which company is complaint 12819718 filed against?
Complaint 12819718 was filed against Bread Financial Holdings, Inc.. You can view all complaints against this company on their profile page at /company/bread-financial-holdings-inc.
What was the company's response to complaint 12819718?
Bread Financial Holdings, Inc. responded with "Closed with non-monetary relief". The response was marked as timely by the CFPB.
When was complaint 12819718 filed?
Complaint 12819718 was received by the CFPB on March 31, 2025. It was sent to Bread Financial Holdings, Inc. on April 1, 2025.
What state was complaint 12819718 filed from?
Complaint 12819718 was filed from New Jersey. You can view all complaints from this state at /state/NJ.
Was the consumer satisfied with the resolution of complaint 12819718?
Dispute information is not available for complaint 12819718.
What product category is complaint 12819718 about?
Complaint 12819718 is categorized under "Credit card", specifically "Store credit card". This is one of the product categories tracked by the CFPB.
How was complaint 12819718 submitted?
Complaint 12819718 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 12819718?
The Fair Credit Billing Act (FCBA) provides consumers with rights to dispute billing errors, including unauthorized charges or incorrect amounts, on credit card statements. This relates to a Credit card complaint against Bread Financial Holdings, Inc. involving "Problem with a purchase shown on your statement".
How likely is complaint 12819718 to be resolved?
Resolution likelihood: mixed. The company's current response is "Closed with non-monetary relief". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 12819718?
This complaint is rated as medium risk. The company's failure to adequately address a purchase dispute on a store credit card, even after closing the case, suggests a potential pattern of inadequate dispute resolution processes.
What regulatory actions apply to complaint 12819718?
This case highlights the importance of timely and effective dispute resolution by credit card issuers to comply with consumer protection regulations. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit card industry.
What should the consumer do about complaint 12819718?
Consumers should meticulously document all communication and evidence related to disputes, and be prepared to escalate if initial attempts at resolution are unsatisfactory.
Are there state-specific protections for complaint 12819718?
The consumer is located in New Jersey, and the outcome of the dispute may be influenced by state-specific consumer protection laws. This complaint was filed from New Jersey.
How does complaint 12819718 compare to industry norms?
Credit card companies generally face scrutiny for their dispute resolution processes, with varying degrees of success in satisfying consumers.
What constitutes 'non-monetary relief' in this context, and why was it deemed sufficient by the company?
Non-monetary relief could include actions like removing a late fee, correcting an incorrect balance, or providing a statement of explanation, rather than a direct refund or credit. The sufficiency is determined by the company's internal policies and regulatory compliance, though it may not satisfy the consumer.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.