Mortgage -- Trouble during payment process -- Complaint #12812099
Complaint Overview
Complaint ID: 12812099
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Lien release
State: North Carolina
ZIP Code: 28216
Date Received: 2025-04-03T12:00:00-05:00
Date Sent to Company: 2025-04-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX a tender of payment instrument no XXXX, firm case XXXX, shell point loan account XXXX, sent registered mail via the United States Postal Service to the agent for Shellpoint Mortgage who is XXXX XXXX XXXX of XXXX. The draft was drawn on the United States pursuant to 50 U.S. Code 4305 ( b ) ( 2 ) 4305 ( b ) ( 3 ) which authorizes individuals, organizations, and corporations to discharge certain obligations. This draft once presented constitutes lawful tender and serves as full satisfaction of the aforementioned debt. And should be discharged per UCC 3-603 ( b )
Frequently Asked Questions
What is Complaint #12812099 about?
Complaint #12812099 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-04-03T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.