Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #12811900
Complaint Overview
Complaint ID: 12811900
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone
State: California
ZIP Code: 93307
Date Received: 2025-04-03T12:00:00-05:00
Date Sent to Company: 2025-04-03T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> I submitted a written request to Experian, Equifax, and Transunion. I sent it per the instructions on there website, and included a copy of my ID, and a recent utility bill with my address. I received a response from the three bureaus saying that they don't believe it was me who sent the request and to please call them to initiate a dispute. The problem is, I called the numbers and had to wait on hold for over 1 hour before eventually hanging up because I don't have the time to sit and wait until infinity. SO I sent another letter, saying " yes, this is me please believe me '' and I received the same response back. I called back again ... ..and this time waited for 90 minutes before having to hang up. As a consumer I have the right to dispute information on my credit report without having to wait on hold for 90 minutes or be told by the bureau they won't investigate something for me because they don't believe I sent my own letter. I demand my rights to have items incorrectly reporting investigated.
Frequently Asked Questions
What is Complaint #12811900 about?
Complaint #12811900 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-04-03T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.