Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #12797760
Complaint Overview
Complaint ID: 12797760
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: California
ZIP Code: 93063
Date Received: 2025-04-01T12:00:00-05:00
Date Sent to Company: 2025-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX of XXXX my phone was stolen and used to withdraw cash from my cash app for {$65.00} from an unknown source. When I tried to contact support they instantly denied me offered me no refund or help or investigation and didn't believe me. Not only did I lose this money but I lost time and money from my daily XXXX and work and sanity I wasnt able to pay other bills because he over drafted me. I Spent countless hours emailing and talking to supposed support wasting time and money and nobody would help me. I had to close down my account linked to my old phone XXXX and the cash tag was XXXX. Also in the summer of XXXX someone on XXXX tried to scam me and say they were sending me {$2500.00} just because and when I said I didn't receive the money they told me I must send them the cash first but in small increments and then he can send them right back with my {$2500.00} I was stupid and naive and desperate at the time so I believed him. He stole a couple XXXX from me and again same treatment from cash app support and same wasted time and money and missing work.honeztly I need to be compensated well over the XXXX threshold for all the pain and misery he caused me the anguish XXXX XXXX and missed salary. This happens to my old cash app under XXXX XXXX
Frequently Asked Questions
What is Complaint #12797760 about?
Complaint #12797760 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-04-01T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.