Checking or savings account -- Managing an account -- Complaint #12796951
Complaint Overview
Complaint ID: 12796951
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: California
ZIP Code: 95630
Date Received: 2025-04-02T12:00:00-05:00
Date Sent to Company: 2025-04-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My Capital One business checking account was placed into " deposits only '' status on XX/XX/year>, after receiving a {$25000.00} payment from a client in XXXX XXXX. Since then, I have had no access to any business funds, which has prevented me from paying contractors, employees, and other critical obligations. I have contacted Capital One multiple times. Each time, I am told that the account is under review, but no explanation is provided. I have proactively offered to submit documentationincluding a signed agreement, invoice, proof of payment, and incorporation documentsbut I am repeatedly told that no documents are needed. Capital One has not provided a reason for the freeze, a timeline for resolution, or a dedicated point of contact. This ongoing restriction is causing significant harm to my business, and I am requesting urgent assistance in getting this resolved.
Frequently Asked Questions
What is Complaint #12796951 about?
Complaint #12796951 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-04-02T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.