Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #12793201
Complaint Overview
Complaint ID: 12793201
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone
State: Georgia
ZIP Code: 30318
Date Received: 2025-04-02T12:00:00-05:00
Date Sent to Company: 2025-04-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I spoke with Supervisor XXXX ( Employee ID # XXXX ) regarding my disputes for fraudulent items, and I was met with extreme dismissiveness and a lack of knowledge on her part as a supervisor. XXXX falsely stated that Equifax did not receive any documents related to my disputes, despite clear evidence to the contrary. Attached is proof that Equifax received the documents, demonstrating that XXXX was both misleading and dismissive. Specifically, Complaint XXXX was submitted on XX/XX/XXXX under Complaint # XXXX, and a second dispute was submitted on XX/XX/XXXX under Complaint # XXXX. Despite her claims, the CFPB confirmed that my dispute was in progress as of XX/XX/XXXX. Given this misconduct and negligence in handling fraudulent disputes, I am formally submitting this complaint to the CFPB to investigate XXXX 's actions. Her incompetence in addressing consumer disputes demonstrates a critical need for retraining to ensure that she properly handles these matters in the future.
Frequently Asked Questions
What is Complaint #12793201 about?
Complaint #12793201 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-04-02T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.