Debt or credit management -- Problem with customer service -- Complaint #12792372
Complaint Overview
Complaint ID: 12792372
Company: Wells Fargo & Company
Product: Debt or credit management
Sub-Product: Debt settlement
Issue: Problem with customer service
State: Arizona
ZIP Code: 85710
Date Received: 2025-04-02T12:00:00-05:00
Date Sent to Company: 2025-04-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Not sure of the dates because they've been calling non-stop for the last two and a half months every day when I answer and go over everything everything goes good except for when I asked for a copy of everything we went over I did not make the first payment because he said he couldn't provide me with a statement saying that I made a payment which I don't get because you always get some type of documentation back after a payment
Frequently Asked Questions
What is Complaint #12792372 about?
Complaint #12792372 was filed against Wells Fargo & Company regarding Debt or credit management specifically about Problem with customer service. It was received by the CFPB on 2025-04-02T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt or credit management) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.