Prepaid card -- Trouble using the card -- Complaint #12790757
Complaint Overview
Complaint ID: 12790757
Company: Block, INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble getting information about the card
State: Arkansas
ZIP Code: 72404
Date Received: 2025-04-01T12:00:00-05:00
Date Sent to Company: 2025-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a business account with cash app and a personal account. I tried getting money from a teller and it was down so I reported the incident because the teller said i got the XXXX but i didnt. Then my income tax came to my business cash app i have XXXX left on it and they closed both my accounts and is refusing to help me get my money from them. This has been going on tge whole montg of XXXX and I just need my money.
Frequently Asked Questions
What is Complaint #12790757 about?
Complaint #12790757 was filed against Block, INC. regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2025-04-01T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.