Mortgage -- Trouble during payment process -- Complaint #12789950
Complaint Overview
Complaint ID: 12789950
Company: Sn Servicing Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: Ohio
ZIP Code: 45011
Date Received: 2025-04-01T12:00:00-05:00
Date Sent to Company: 2025-04-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/XXXXXXXX we filed XXXX XXXX and in XXXX of XXXX our case was completed. When we filed both mortgages was with XXXX XXXX {$70000.00} and the second mortgage claim was for {>= $1,000,000}. The XXXX mortgage was considered unsecured debt and the trustee paid {$9000.00} of the claim. In XXXX of XXXX received notification from SN Servicing indicating they would now be servicing our mortgage and the balance on the loan was $ XXXXI have attached the documents we received from the US Bankruptcy Court indicating they received the same letter from SN servicing that was was sent to us. In XXXX XXXXXXXX we received a letter the XXXX XXXX court our case was complete. In XXXX of XXXX I requested a payoff quote from SN Servicing for the total balance owed on the mortgage. The letter we received stated the balance was {$53000.00}. At some point the loan was sold to XXXX who sent out statement that just showed our normal monthly payment so we went on to make payments as usual. Now enters XXXX mortgage ( XXXX ) who sends a statement of the balances owed are as follows : Oustanding principal {$67000.00} and deferred principal {$18000.00}. There was never a deferred principal, this is roughly the same amount of the second mortgage that was wiped clean in the XXXX XXXX. In addition how does the principal balance SNS gave me in XXXX as {$54000.00} grow to {$67000.00} plus a deferred principal over $ XXXX those two totals alone equal more than the claims sent to the court? I advise XXXX of the error who states that what XXXX transferred to them. I go to XXXX and had a rep attempting to help me clear it up only to be contacted by an upper member of management advising me not to contact his company again or else there would be bigger problems. So I went back to SN servicing who resent me copies of the balance I owed. So as I am trying to get this corrected with XXXX all of the sudden the mortgage is sold back to SN Servicing again. I have attempted on several occasions to tell them there is an error and my balance needs to be corrected as well as the interest that was charged on a higher balance and I just keep being asked to submit and then get told the balance is correct when its not. How can they override the discharge from the court? This needs to be corrected on many levels from balance, interest charged on a high loan amount and the payments being applied to the principal and the deferred principal taken off.
Frequently Asked Questions
What is Complaint #12789950 about?
Complaint #12789950 was filed against Sn Servicing Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-04-01T12:00:00-05:00.
How did Sn Servicing Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Sn Servicing Corporation?
Yes, visit the Sn Servicing Corporation company profile at readthecomplaint.com/company/sn-servicing-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.