Credit card -- Advertising and marketing, including promotional offers -- Complaint #12782211
Complaint Overview
Complaint ID: 12782211
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Confusing or misleading advertising about the credit card
State: Texas
ZIP Code: 750XX
Date Received: 2025-04-01T12:00:00-05:00
Date Sent to Company: 2025-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
A payment of {$4500.00} was made on XX/XX/year>. It was noted on XX/XX/year> that this payment was an overpayment of {$3000.00}. The payment was supposed to be {$1500.00}. Capital One was contacted on XX/XX/year>. Capital One website XXXX XXXX XXXX XXXX XXXX states, " Request a refund : Capital One will send you a refund within 7 business days of your in-person or written request. Note, your overpayment must be more than {$1.00} '' Written requests have been provided to Capital One on several occasions. Capital One has violated their policies. They have effectively stolen my money, ( {$3000.00} )
Frequently Asked Questions
What is Complaint #12782211 about?
Complaint #12782211 was filed against Capital One Financial Corporation regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2025-04-01T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.